When to Dial 911

Montgomery County Regional Dispatch Public Education (F.A.Q.s)

What does 9-1-1 provide? The Montgomery County Regional Dispatch Center provides 911 services for twenty different Cities, Townships and Villages throughout Montgomery County. Immediate assistance from Police, Fire or Emergency Medical Services can be obtained by dialing 9-1-1.

When should I call 9-1-1? An important consideration when accessing Public Safety services is understanding when to use 911. You should dial 9-1-1 in an EMERGENCY. An EMERGENCY is when immediate police, fire or Emergency Medical Services is necessary to protect life or property. If an emergency situation arises such as a fire, serious injury or illness, or a crime in progress, ask yourself whether assistance is needed right now. If YES, then dial 9-1-1 and advise the operator what is happening. If you are unsure as to the immediacy of the need, dial 9-1-1 and let the responder decide.

Example: If your car has been broken into, but the perpetrator is nowhere in sight, do not call 911; use the non-emergency number listed in the telephone directory. If you observe someone breaking into your car, call 9-1-1; there is immediate need for assistance to stop/catch the person.

What if I call 9-1-1 by accident? If you call 9-1-1 by accident, do not hang up. Stay on the line and tell the operator what happened. If you hang up, the police will be sent to your home to find out why you hung up and ensure everything is alright.

What if I speak limited English? Callers who need foreign language assistance are connected, within seconds, to a language interpreter service, where translators can handle more than 170 different languages. A 3-way conversation is placed until all information is collected.

If you or your organization would like to have more information on scheduling a 911 representative to speak on the correct usage of 911, please contact our office at (937) 384-2451.